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Privacy Policy (Thinking Big LLC)

Effective Date: January 1 2022
Last Updated: January 21 2026

Thinking Big LLC (“Thinking Big,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.thinkingbigcoaching.com and use our services (the “Service”), including when you opt in to receive SMS appointment/service reminders.

By using the Service, you agree to the terms of this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

  • Name, email address, phone number

  • Appointment/service information you submit

  • Communications you send us (forms, emails, messages)

  • Your SMS consent and opt-in preferences

B. Information collected automatically

  • IP address, device/browser type, pages viewed, time spent, referring/exit pages

  • Cookies and similar tracking technologies (see Section 8)

2) How We Use Your Information

We use your information to:

  • Provide, operate, and improve the Service

  • Schedule, confirm, and manage appointments/services

  • Send SMS reminders when you opt in

  • Respond to inquiries and provide customer support

  • Maintain security, prevent fraud/abuse, and enforce policies

  • Comply with legal obligations

3) SMS Messaging, Consent, and Opt-In (Reminders Only)

If you provide your phone number and affirmatively opt in, you consent to receive SMS reminders from Thinking Big related to your appointments or services.

  • No marketing texts. We do not send promotional or marketing SMS messages.

  • Message frequency varies based on your scheduled services/appointments.

  • Message and data rates may apply depending on your mobile carrier.

Opting Out / Help

  • Reply STOP to unsubscribe at any time.

  • Reply HELP for help.
    After opting out, you may receive a final confirmation message and will not receive further SMS unless you opt in again.

Consent is not a condition of purchase. Your decision to opt in is voluntary.

4) How We Share Information

We do not sell your personal information. We may share information in the following limited situations:

Service Providers
We use trusted vendors to help us operate the Service (e.g., scheduling tools, website hosting, analytics). They may access information only as needed to perform services for us and are expected to protect it.

SMS Delivery Provider (Twilio)
We may use Twilio and related service providers to send SMS reminders. Your phone number, message content, and delivery-related data may be processed by these providers to deliver messages.

Legal / Safety
We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, and security, or to respond to lawful requests.

Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

5) Data Retention

We retain personal information only as long as necessary to provide the Service, meet business needs, comply with legal obligations, resolve disputes, and enforce agreements.

6) Your Choices and Rights

You can:

  • Opt out of SMS anytime by replying STOP

  • Request access, corrections, or deletion of your information where applicable by contacting us

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no system is perfectly secure, and we cannot guarantee absolute security.

8) Cookies and Tracking Technologies

We may use cookies and similar technologies to support functionality, understand usage, and improve the Service. You can control cookies through browser settings; some features may not function properly if you disable them.

9) Children’s Privacy

The Service is not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

10) Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Thinking Big LLC
Email: sean@thinkingbigcoaching.com
Mailing Address: 17307 Glacier Pont Ct, Humble, TX 77346